Training and Assessment Strategy-BSBSS00127 Contact Centre Team Manager Skill Set CUA Each course curriculum includes

Each course curriculum includes

Core units AHCDES501 Design sustainable landscapes AHCDES502 Prepare a landscape design AHCDES503 Assess landscape sites AHCDES504 Design for construction of landscape features Elective units AHCARB508 Identify

c MEM18048 Fault find and repair/rectify basic electrical circuits MEM18083 Handle fluorocarbon refrigerants according to regulations MEM09003 Prepare basic engineering drawing MEM10003 Install and test electrical wiring and circuits up to 1000 volts a

security screens and grilles hand and power tools MSFFM2010 Set up and operate basic static machines MSFGG2016 Assemble glazing products MSFSS3005 Assemble non-security and security screens and grilles MSFSS2001 Rectify faults in product MSFSS2003 Undertake surface preparation BSBCUS201 Deliver a service to customers BSBINN201 Contribute to workplace innovation BSBITU111 Operate a personal digital device If you require RPL Kits with comprehensive benchmarking

Core units FNSPIM313 Work within the personal injury management sector FNSPIM419 Maintain relationships with personal injury clients Elective units FNSISV408 Manage handling and settlement of routine insurance claims for retail clients FNSPIM415 Manage personal injury case loads FNSPIM434 Manage personal injury claims FNSPIM505 Use medical knowledge in the management of personal injury claims BSBINS401 Analyse and present research information BSBLDR301 Support effective workplace relationships BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBOPS304 Deliver and monitor a service to customers BSBPMG430 Undertake project work If you require RPL Kits with comprehensive benchmarking

Training and Assessment Strategy-BSBSS00127 Contact Centre Team Manager Skill Set CUA Each course curriculum includesYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.