LLND Kit-TLII5018 Manage customer service AHC Units of competency CHCDIV002 Promote

Units of competency CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCDIV003 Manage and promote diversity BSBMGT605 Provide leadership across the organisation CHCPRP001 Develop and maintain networks and collaborative partnerships If you require RPL Kits with comprehensive benchmarking

Units of competency ICTTEN315 Determine and apply technologies within a telecommunications system ICTWHS204 Follow work health and safety and environmental policy and procedures ICTTEN317 Locate

Core units CUAGRD501 Research visual communication history and theory CUAGRD502 Produce graphic designs for 2-D and 3-D applications CUAGRD503 Produce typographic design solutions CUAGRD514 Create and manipulate graphics CUAGRD515 Design and manipulate complex layouts CUAGRD516 Develop graphic design practice to meet industry needs CUAPPR513 Present a body of own creative work CUAACD531 Refine drawing and other visual representation tools CUADES413 Develop and extend design skills and practice Elective units BSBCMM411 Make presentations BSBCRT412 Articulate

assess and control safety risks SITXCCS006 Provide service to customers SITXWHS001 Participate in safe work practices SIFCBGM002 Maintain property and structures SIFCBGM001 Provide general grounds care * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account If you require RPL Kits with comprehensive benchmarking

LLND Kit-TLII5018 Manage customer service AHC Units of competency CHCDIV002 PromoteEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational