Learner Resources-MEM20105 Certificate II in Engineering Pre-order aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

assemble and dismantle utilities industry components* UEECD0020 Fix and secure electrotechnology equipment* UEECD0042 Solve problems in ELV single path circuits* UEECD0051 Use drawings

controls and instruments AURRTR007 Install marine electrical systems and components AURRTR106 Diagnose and repair marine electrical systems AURTTE001 Apply knowledge of engine science AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective Units AURRTE002 Inspect and service marine outboard engines AURAFA001 Use numbers in an automotive workplace AURETB101 Diagnose and repair electric braking systems AURETH101 Depower and reinitialise battery electric vehicles AURETK002 Use and maintain electrical test equipment in an automotive workplace AURETR006 Solder electrical wiring and circuits AURETR009 Install vehicle lighting and wiring systems AURETR011 Install basic ancillary electrical systems and components AURETR115 Inspect

configure and test network security ICTPRG430 Apply introductory object-oriented language skills ICTWEB431 Create and style simple markup language documents ICTWEB432 Design website layouts ICTWEB433 Confirm accessibility of websites ICTWEB434 Transfer content to websites ICTWEB443 Implement search engine optimisations ICTWEB452 Create a markup language document BSBWOR404 Develop work priorities ICTPRG434 Automate processes ICTSAD501 Model data objects ICTWEB430 Produce server-side script for dynamic web pages * We can develop additional elective units that are not listed on request (Please contact us for further information)

facilitate and review all aspects of case management CHCDIS009 Facilitate ongoing skills development using a person-centred approach HLTENN040 Administer and monitor medicines and intravenous therapy HLTENN055 Apply nursing practice in the respiratory care setting HLTENN056 Apply nursing practice in the cardiovascular care setting HLTENN058 Apply nursing practice in the perioperative care setting HLTINF003 Implement and monitor infection prevention and control policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-MEM20105 Certificate II in Engineering Pre-order aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all