Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set DEF Core units CHCADV005 Provide systems

Core units CHCADV005 Provide systems advocacy services CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCMHS002 Establish self-directed recovery relationships CHCMHS003 Provide recovery oriented mental health services CHCMHS004 Work collaboratively with the care network and other services CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCMHS009 Provide early intervention

Core units BSBWHS501 Ensure a safe workplace CUACMP501 Manage copyright arrangements CUADES601 Design innovative products CUAIND502 Maintain and apply creative arts industry knowledge Elective Units BSBCRT501 Originate and develop concepts BSBDES502 Establish

verify and troubleshoot WAN links and IP services in a medium enterprise network ICTNWK507 Install

policies and procedures in the construction industry Elective units CPCCON3044 Apply decorative finishes to concrete CPCCON3046 Repair and rectify concrete CPCCON3047 Cut concrete CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2012 Work safely at heights If you require RPL Kits with comprehensive benchmarking

present and debate ideas BSBCUS402 Address customer needs BSBDES302 Explore and apply the creative design process to 2D forms BSBDES303 Explore and apply the creative design process to 3D forms BSBDES305 Source and apply information on the history and theory of design If you require RPL Kits with comprehensive benchmarking

Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set DEF Core units CHCADV005 Provide systemsYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.