Unit Knowledge Guide-FNSACC311 Process financial transactions and extract interim reports Graduate Certificate aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency FBPAUD4003 Conduct food safety audits FBPAUD4002 Communicate and negotiate to conduct food safety audits FBPAUD4004 Identify

Units of competency BSBAUD513 Report on quality audits BSBAUD512 Lead quality audits BSBAUD511 Initiate quality audits BSBAUD411 Participate in quality audits * We can develop additional elective units that are not listed on request (Please contact us for further information)

Student Assessment Pack

Units of competency AHCMDC304 Undertake care and maintenance of medicinal cannabis AHCMDC302 Apply regulatory and quality requirements to the production of medicinal cannabis AHCMDC305 Undertake harvest and pre-processing of medicinal cannabis AHCMDC303 Undertake propagation of medicinal cannabis AHCMDC301 Apply security regulatory requirements to work in the medicinal cannabis industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-FNSACC311 Process financial transactions and extract interim reports Graduate Certificate aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner