Self-Study Guide-BSBCMM301 Process customer complaints Certificate IV Core units VU22619 Analyse and

Core units VU22619 Analyse and participate in complex conversations VU22635 Present and listen to complex oral presentations in an employment or professional context Employment Specialisation BSBWRT401 Write complex documents VU22637 Read and write complex texts for employment Professional Specialisation VU22638 Critically read and write formal letters and complex prose texts for professional purposes VU22639 Critically read

Units of competency SIRXOSM005 Develop a basic website for customer engagement SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXOSM003 Use social media and online tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCAGB519 Plan and monitor production processes AHCBUS516 Develop and review a business plan AHCBUS517 Monitor and review business performance Elective units AHCAGB608 Manage financial resources AHCBIO401 Plan and implement a biosecurity program AHCBUS511 Manage enterprise staff requirements AHCMOM501 Manage machinery and equipment AHCMOM502 Implement a machinery management system AHCWHS502 Manage work health and safety processes BSBOPS504 Manage business risk If you require RPL Kits with comprehensive benchmarking

identify and assess meat cuts AMPR320 Assess and address customer preferences AMPR322 Prepare and produce value added products AMPX304* Prepare primal cuts Elective units AMPR108 Monitor meat temperature from receival to sale AMPR210 Receive meat product AMPR323 Break small stock carcases for retail sale AMPR309 Bone and fillet poultry AMPR312 Bone game meat AMPR315 Utilise the Meat Standards Australia system to meet customer requirements AMPR313 Order stock in a meat enterprise If you require RPL Kits with comprehensive benchmarking

Units of competency FBPBPG3007 Perform packaging equipment changeover FBPBPG3002 Operate the labelling process FBPOPR2068 Operate a process control interface BSBWHS301 Maintain workplace safety If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-BSBCMM301 Process customer complaints Certificate IV Core units VU22619 Analyse andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the