The unit knowledge guide contains information for students to read additional information related to their units of competency or course and as additional support to the learner guide
configure and secure a small office or home office network (c) ICTICT317 Maintain standard operating environment
emotional and physical wellbeing HLTWHS001 Participate in workplace health and safety Elective units CHCCCS019 Recognise and respond to crisis situations CHCADV001 Facilitate the interests and rights of clients CHCCCS017 Provide loss and grief support CHCCCS020 Respond effectively to behaviours of concern If you require RPL Kits with comprehensive benchmarking
Core units BSBLDR412 Communicate effectively as a workplace leader BSBPMG430 Undertake project work BSBOPS403 Apply business risk management processes BSBWHS411 Implement and monitor WHS policies
Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets If you require RPL Kits with comprehensive benchmarking
Session Plan-HLTOPD006 Assist with optical appliance selection and maintenance DEF The unit knowledge guide containsOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these