Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Compliance Resources Units of competency SIRXRSK002 Maintain

Units of competency SIRXRSK002 Maintain store security SIRXHWB002 Promote workplace health and wellbeing SIRRINV002 Control stock SIRXWHS003 Maintain workplace safety SIRXCEG008 Manage disrespectful

literacy and numeracy skill development TAELLN814 Design programs to develop adult language

evaluate and apply current industry-specific technologies to meet organisational needs ICTICT401 Determine and confirm client business requirements ICTPRG527 Apply intermediate object-oriented language skills If you require RPL Kits with comprehensive benchmarking

implement and use ICT-based educational platforms TAEDEL802 Use e-learning with social media TAELED801 Design pedagogy for e-learning Electives TAELED803 Implement improved learning practice BSBRES801 Initiate and lead applied research If you require RPL Kits with comprehensive benchmarking

Fully mapped to training package requirements

Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Compliance Resources Units of competency SIRXRSK002 MaintainOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce