Vocational Placement Kit-ICTPRG301 Apply introductory programming techniques AMP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core Units AURTTA021 Diagnose complex system faults Specialisation Units AURETH002 Service and maintain battery electric vehicles AURETH101 Depower and reinitialise battery electric vehicles AURETH103 Diagnose and repair high voltage rechargeable energy storage systems in battery electric vehicles AURETH104 Diagnose and repair traction motor speed control systems in battery electric vehicles AURETH105 Diagnose and repair high voltage traction motors in battery electric vehicles AURETH106 Diagnose and repair auxiliary motors and associated components in battery electric vehicles AURETH107 Diagnose and repair system instrumentation and safety interlocks in battery electric vehicles AURETH108 Diagnose and repair HVAC and rechargeable energy storage cooling systems in battery electric vehicle AURETH109 Diagnose and repair DC to DC converters in battery electric vehicles Elective Units   If you require RPL Kits with comprehensive benchmarking

service and repair track type drive and support systems AURETR024 Diagnose and repair compression ignition engine management systems AURKTQ001 Diagnose and repair mobile plant final drive assemblies AURKTD002 Diagnose and repair mobile plant steering systems AURTTF005 Diagnose and repair engine forced-induction systems AURTTX006 Diagnose and repair hydrostatic transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AURAAA001 Work in an automotive administration role AURAFA003 Communicate effectively in an automotive workplace AURAFA005 Write routine texts in an automotive workplace AURAKA001 Use information technology systems AURAQA001 Contribute to quality work outcomes in an automotive workplace AURASA002 Follow safe working practices in an automotive workplace Electives AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA001 Use numbers in an automotive workplace AURAFA002 Read and respond to automotive workplace information If you require RPL Kits with comprehensive benchmarking

Units of competency RIIERR203D Escape from hazardous situations unaided RIIWHS201D Work safely and follow WHS policies and procedures RIIRIS201D Conduct local risk control RIIERR205D Apply initial response First Aid RIICOM201D Communicate in the workplace RIIGOV201D Comply with site work processes/procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-ICTPRG301 Apply introductory programming techniques AMP aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.