Learning and Assessment Kit-BSBOPS505 Manage organisational customer service MSM RTO Policies and Procedures -

RTO Policies and Procedures - SRTOs 2015 and CRICOS

Core units ICTPMG802 Manage a telecommunications project ICTPMG804 Evaluate and use telecommunications management networks ICTSUS806 Lead applied research in ICT sustainability Elective units BSBINN801 Lead innovative thinking and practice ICTICT809 Facilitate business analysis ICTICT808 Direct the development of a knowledge management strategy for a business ICTTEN809 Analyse business specifications to produce technical solutions ICTTEN811 Evaluate and apply network security If you require RPL Kits with comprehensive benchmarking

CPCCCM2008B Erect and dismantle restricted height scaffolding

procedures and flow chart diagrams for your RTO

Core Units CHCCOM002 Use communication to build relationships CHCDIV003 Manage and promote diversity CHCLEG001 Work legally and ethically CHCVOL003 Recruit

Learning and Assessment Kit-BSBOPS505 Manage organisational customer service MSM RTO Policies and Procedures -Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to