aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking
Units of competency PSPGEN036 Provide workplace coaching CHCMGT003 Lead the work team CHCPRP003 Reflect on and improve own professional practice * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency BSBESB301 Investigate business opportunities BSBESB302 Develop and present business proposals BSBESB304 Determine resource requirements for new business ventures BSBESB303 Organise finances for new business ventures If you require RPL Kits with comprehensive benchmarking
diagnose and rectify faults ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN312 Install telecommunications network equipment ICTRFN301 Install a radio communications antenna and feedline ICTTEN414 Repair telecommunication system faults If you require RPL Kits with comprehensive benchmarking
Core units HLTWHS001 Participate in workplace health and safety SISOFLD001 Assist in conducting recreation sessions SISOFLD002 Minimise environmental impact SISXIND002 Maintain sport
RPL Kit-CPPSEC2114 Monitor electronic security equipment and respond to alarm events Certificate II aggressive or abusive customers SIRXCEG009Our RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information