Learner Guide-AURETR018 Overhaul starting system motors Diploma aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCILM306 Follow Aboriginal cultural protocols AHCFIR202 Assist with planned burning AHCCFP301 Identify the effects of climate change as a factor in land management PUAFIR312 Operate aerial ignition equipment in an aircraft AHCILM307 Implement Aboriginal cultural burning practices PUAFIR209 Work safely around aircraft If you require RPL Kits with comprehensive benchmarking

Core units BSBTWK501 Lead diversity and inclusion SITHCCC023 Use food preparation equipment SITHCCC027 Prepare dishes using basic methods of cookery SITHCCC034 Work effectively in a commercial kitchen SITHCCC042 Prepare food to meet special dietary requirements SITHKOP013 Plan cooking operations SITHPAT011 Produce cakes SITHPAT012 Produce specialised cakes SITHPAT013 Produce pastries SITHPAT014 Produce yeast-based bakery products SITHPAT015 Produce petits fours SITHPAT016 Produce desserts SITHPAT017 Prepare and model marzipan SITHPAT018 Produce chocolate confectionery SITHPAT019 Model sugar-based decorations SITHPAT020 Design and produce sweet showpieces SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFSA005 Use hygienic practices for food safety SITXFSA006 Participate in safe food handling practices SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXINV006 Receive

Units of competency BSBPRC402 Negotiate contracts FNSORG501 Develop and manage a budget BSBWRT411 Write complex documents BSBPEF501 Manage personal and professional development BSBOPS504 Manage business risk CUAFIM511 Source funding for projects BSBTWK401 Build and maintain business relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Elective units BSBMKG501 Identify and evaluate marketing opportunities BSBMKG515 Conduct a marketing audit BSBMKG506 Plan market research BSBADM502 Manage meetings BSBPMG522 Undertake project work BSBSUS501 Develop workplace policy and procedures for sustainability BSBWRT501 Write persuasive copy BSBWOR501 Manage personal work priorities and professional development Additional electives BSBADV507 Develop a media plan BSBADM506 Manage business document design and development BSBMKG514 Implement and monitor marketing activities BSBADV509 Create mass Print media advertisements If you require RPL Kits with comprehensive benchmarking

Learner Guide-AURETR018 Overhaul starting system motors Diploma aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce