SCORM Compliant Package-SITXCCS016 Develop and manage quality customer service practices Certificate III Units of competency FNSACC517 Provide

Units of competency FNSACC517 Provide management accounting information FNSACC511 Provide financial and business performance information FNSACC516 Implement and maintain internal control procedures FNSACC512 Prepare tax documentation for individuals FNSACC514 Prepare financial reports for corporate entities FNSACC513 Manage budgets and forecasts If you require RPL Kits with comprehensive benchmarking

implement and use ICT-based educational platforms TAEDEL802 Use e-learning with social media TAELED801 Design pedagogy for e-learning Electives TAELED803 Implement improved learning practice BSBRES801 Initiate and lead applied research If you require RPL Kits with comprehensive benchmarking

Core units HLTAID014 Provide advanced first aid RIICOM201D Communicate in the workplace RIIERR301E Respond to work site incidents RIIRIS301E Apply risk management processes RIIWHS201D Work safely and follow WHS policies and procedures Elective units RIIERR302E Respond to local emergencies and incidents PUAEQU001 Prepare

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CUASOU412 Manage audio input sources CUASOU303 Repair and maintain audio equipment CUASOU308 Install and disassemble audio equipment CUAWHS312 Apply work health and safety practices CUASOU421 Mix audio for live productions CUASOU414 Manage wireless audio operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCCCS020 Respond effectively to behaviours of concern CHCCCS009 Facilitate responsible behaviour CHCAGE005 Provide support to people living with dementia CHCCCS008 Develop strategies to address unmet needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SITXCCS016 Develop and manage quality customer service practices Certificate III Units of competency FNSACC517 Provide* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.