Unit Knowledge Guide-MEM234001 Plan and manage engineering-related projects or operations Advanced Diploma aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Core units TLIB0002 Carry out vehicle inspection TLIC1051 Operate commercial vehicle TLID0020 Shift materials safely using manual handling methods TLIF0025 Follow work health and safety procedures TLIF2010 Apply fatigue management strategies Elective units TLIC0033 Apply low risk heavy vehicle driving behaviours TLIC3003 Drive medium rigid vehicle TLIC3004 Drive heavy rigid vehicle TLIC3063 Operate vehicle carrying special loads TLIC4006 Drive multi-combination vehicle TLID0015 Load and unload goods/cargo TLIE3028 Complete a work diary in the road transport industry TLIF0021 Administer the implementation of fatigue management strategies TLIH0006 Plan and navigate routes TLIJ3005 Sample

Conduct skid steer loader operations using attachments RIIMPO335E

Units of competency MSMWHS110 Follow emergency response procedures MSMWJ301 Operate a high pressure water jetting system MSMWHS200 Work safely MSMPER200 Work in accordance with an issued permit MEM09002B Interpret technical drawing If you require RPL Kits with comprehensive benchmarking

Units of competency ICPPRN4970 Work with digital information ICPSUP2810 Use computer systems in the printing and graphic arts sectors ICPPRN3850 Apply software applications to digital production If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-MEM234001 Plan and manage engineering-related projects or operations Advanced Diploma aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner