SCORM Compliant Package-CHCCCS004 Assess co-existing needs DEF aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Units of competency SITTTSL003 Provide advice on international destinations SITTTSL004 Provide advice on Australian destinations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety BSBCMM201 Communicate in the workplace Elective units CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically HLTAID003 Provide first aid If you require RPL Kits with comprehensive benchmarking

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures FWPCOT3316 Transport forestry produce using trucks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTSTE003 Sterilise loads HLTWHS003 Maintain work health and safety Elective units BSBOPS401 Coordinate business resources BSBMED301 Interpret and apply medical terminology appropriately BSBMED401 Manage patient recordkeeping system CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCCCS014 Provide brief interventions HLTCCD003 Use medical terminology in health care * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CHCCCS004 Assess co-existing needs DEF aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.