Self-Study Guide-ICTSAS501 Develop, implement and evaluate an incident response plan MSS aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPOPR2071 Provide and apply workplace information FBPFSY2002 Apply food safety procedures FBPOPR2096 Follow procedures to maintain good manufacturing practice in food processing FBPWHS2001 Participate in work health and safety processes If you require RPL Kits with comprehensive benchmarking

Units of competency AURTTL102 Diagnose and repair CNG fuel systems AURTTL001 Inspect and service CNG fuel systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core Units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURTTK102 Use and maintain tools and equipment in an automotive workplace AURVTN135 Apply original equipment manufacturer repair procedures during vehicle repairs AURVTS006 Fabricate automotive and marine trim components AURVTT002 Carry out repairs and alterations to automotive and marine trim AURVTT003 Remove and replace automotive and marine interior trim components AURVTT004 Trim vehicle components AURVTT005 Select trim and fabric materials AURVTT012 Conduct sewing operations AURVTT121 Select and apply adhesives in automotive and marine service and repair work Elective Units AUMGTG001 Install fixed and moveable glass components on vehicles AUMGTS004 Fabricate parts for vehicle sub-assemblies AURAAA002 Determine retail rates for automotive products and services AURAFA002 Read and respond to automotive workplace information AURAFA104 Resolve routine problems in an automotive workplace AURATA005 Estimate and quote automotive mechanical and electrical repairs AURETH011 Depower and reinitialise hybrid electric vehicles AURETH101 Depower and reinitialise battery electric vehicles AURETR006 Solder electrical wiring and circuits AURETR008 Remove and replace electrical units and assemblies AURETR010 Repair wiring harnesses and looms AURETR026 Remove

Core units AHCBIO401 Plan and implement a biosecurity program AHCBUS408 Operate within a budget framework AHCWHS401 Maintain work health and safety processes AHCWRK401 Implement and monitor quality assurance procedures BSBLDR412 Communicate effectively as a workplace leader Elective units AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG437 Schedule irrigations AHCNSY403 Plan a growing-on program AHCBUS409 Participate in an e-business supply chain AHCIRG435 Determine hydraulic parameters for an irrigation system AHCIRG436 Implement an irrigation-related environmental protection program If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-ICTSAS501 Develop, implement and evaluate an incident response plan MSS aggressive or abusive customers SIRXECM002Our self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the