Learner Guide-FNSCUS403 Deliver a professional service to customers Certificate III policies and procedures in the

policies and procedures in the construction industry CPCPCM2049 Cut mild steel using oxy-LPG-acetylene equipment CPCPCM2052 Weld mild steel using oxy-acetylene equipment CPCPRF2023 Collect and store roof water (c) If you require RPL Kits with comprehensive benchmarking

literacy and numeracy support services If you require RPL Kits with comprehensive benchmarking

Units of competency BSBMED301 Interpret and apply medical terminology appropriately BSBMED401 Manage patient recordkeeping system BSBMED303 Maintain patient records BSBMED302 Prepare and process medical accounts BSBMED305 Apply the principles of confidentiality

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency SIRXCEG008 Manage disrespectful

Learner Guide-FNSCUS403 Deliver a professional service to customers Certificate III policies and procedures in theOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce