Self-Study Guide-CPPFES2006 Prepare for installation and servicing operations MSM Core units BSBLEG311 Work in

Core units BSBLEG311 Work in a legal services environment BSBLEG314 Protect information in a legal services environment BSBTEC201 Use business software applications BSBXCM301 Engage in workplace communication Electives BSBLEG312 Carry out search of the public record BSBLEG315 Assist in planning activities in a legal services environment BSBLEG421 Apply understanding of the Australian legal system BSBCRT311 Apply critical thinking skills in a team environment BSBDAT201 Collect and record data BSBFIN302 Maintain financial records If you require RPL Kits with comprehensive benchmarking

select and induct staff SITXHRM006 Monitor staff performance SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXMPR007 Develop and implement marketing strategies SITXWHS004 Establish and maintain a work health and safety system Elective units SITXFSA001 Use hygienic practices for food safety Group A SITHCCC020 Work effectively as a cook Group B SITHCCC001 Use food preparation equipment Group C SITHCCC003 Prepare and present sandwiches Group C SITHCCC006 Prepare appetisers and salads Group C SITHCCC007 Prepare stocks

Core units VU23494 Use strategies to develop language learning with support Speaking and Listening (3) VU23495 Begin language learning with support VU23496 Communicate basic personal details and needs VU23497 Give and respond to short highly familiar information Reading and Writing (2) VU23498 Read and write short highly familiar messages and forms VU23499 Read and write short

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations If you require RPL Kits with comprehensive benchmarking

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-CPPFES2006 Prepare for installation and servicing operations MSM Core units BSBLEG311 Work inOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the