Learner Resources-AMPQUA305 Perform process monitoring for Meat Hygiene Assessment PSP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency AHCPLY302 Brood poultry AHCLSK309 Implement animal health control programs AHCWRK306 Comply with industry quality assurance requirements AHCLSK313 Monitor livestock production growing environments AHCPLY203 Set up shed for placement of day-old chickens AHCLSK307 Euthanase livestock AHCWHS301 Contribute to work health and safety processes AHCLSK304 Carry out post-mortem examination of livestock AHCLSK331 Comply with industry animal welfare requirements AHCPLY307 Implement and monitor biosecurity measures in poultry production * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0026 Implement aviation risk management processes AVIF0027 Implement aviation fatigue risk management processes AVIF0028 Manage aviation risk AVIO0017 Manage disruptive behaviour and unlawful interference with aviation BSBADM502 Manage meetings BSBAUD501 Initiate a quality audit BSBLDR511 Develop and use emotional intelligence BSBLDR502 Lead and manage effective workplace relationships BSBMGT517 Manage operational plan BSBWOR502 Lead and manage team effectiveness Electives BSBAUD512 Lead quality audits BSBHRM524 Coordinate workforce plan implementation BSBHRM525 Manage recruitment and onboarding BSBINS501 Implement information and knowledge management systems BSBLDR522 Manage people performance BSBMKG554 Plan and develop public relations publications BSBOPS505 Manage organisational customer service BSBPEF501 Manage personal and professional development BSBPRC502 Manage supplier relationships BSBSTR502 Facilitate continuous improvement BSBSTR802 Lead strategic planning processes for an organisation BSBSUS511 Develop workplace policies and procedures for sustainability BSBWHS521 Ensure a safe workplace for a work area PSPGEN099 Undertake negotiations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FWPCOR2201 Work effectively in the forest and forest products industry FWPCOR2202 Communicate and interact effectively in the workplace FWPCOR2203 Follow environmental care procedures FWPCOR2204 Follow fire prevention procedures FWPCOR2205 Follow WHS policies and procedures HLTAID003 Provide first aid Elective units AHCFIR201 Assist with prescribed burning AHCWRK201 Observe and report on weather FWPFGM2211 Detect fires PUAEQU001 Prepare

safety and wellbeing of students CHCEDS046 Support student literacy learning CHCEDS047 Assist in facilitation of student learning CHCEDS048 Work with students in need of additional learning support CHCEDS051 Facilitate learning for students with disabilities CHCEDS056 Provide support to students with autism spectrum disorder CHCEDS058 Support the implementation of behaviour plans CHCPRP003 Reflect on and improve own professional practice CHCPRT001 Identify and respond to children and young people at risk Elective Units CHCDIS004 Communicate using augmentative and alternative communication strategies CHCPRP001 Develop and maintain networks and collaborative partnerships HLTAID004 Provide an emergency first aid response in an education and care setting HLTWHS001 Participate in workplace health and safety If you require RPL Kits with comprehensive benchmarking

Learner Resources-AMPQUA305 Perform process monitoring for Meat Hygiene Assessment PSP aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all