Learner Resources-AURACA003 Build customer relations in an automotive workplace ICT Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements Elective units MSFGG4009 Apply standards and codes of practice for the glass industry MSFGG4010 Use glass industry data systems MSFGG4011 Manage glass industry production scheduling MSFGG4012 Perform laser measurement and levelling for glass windows and doors in buildings BSBCUS501 Manage quality customer service BSBLDR403 Lead team effectiveness BSBPMG409 Apply project scope management techniques BSBCUS402 Address customer needs BSBRSK401 Identify risk and apply risk management processes If you require RPL Kits with comprehensive benchmarking

Units of competency CUAACT411 Use acting techniques in performance CUAMPF412 Develop and apply stagecraft skills CUAACT311 Develop basic acting techniques for performance CUAWHS312 Apply work health and safety practices CUAPRF314 Develop audition techniques CUAIND412 Provide freelance services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBLDR411 Demonstrate leadership in the workplace BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities MSFGG4017 Apply standards and codes of practice for the glass and glazing industry MSS403022 Facilitate a Just in Time system Elective units BSBWHS411 Implement and monitor WHS policies

Units of competency ICTNWK552 Install and configure network access storage devices ICTNWK553 Configure enterprise virtual computing environments ICTNWK554 Manage enterprise virtual computing environments ICTNWK558 Monitor and troubleshoot virtual computing environments ICTNWK557 Configure and manage advanced virtual computing environments ICTNWK559 Install an enterprise virtual computing environment If you require RPL Kits with comprehensive benchmarking

Learner Resources-AURACA003 Build customer relations in an automotive workplace ICT Units of competency SITXCCS007 EnhanceOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all