SCORM Compliant Package-CPPSEC2101 Apply effective communication skills to maintain security NUR Units of competency BSBESB301 Investigate

Units of competency BSBESB301 Investigate business opportunities BSBESB302 Develop and present business proposals BSBESB304 Determine resource requirements for new business ventures BSBESB303 Organise finances for new business ventures If you require RPL Kits with comprehensive benchmarking

Units of competency SITXEBS003 Build and launch a small business website SITXEBS002 Develop

tools and equipment CPCCON3035 Determine concrete supply requirements CPCCON3041 Place concrete CPCCON3042 Finish concrete CPCCON3043 Cure concrete CPCCSF2004 Place and fix reinforcement materials CPCCWHS2001 Apply WHS requirements

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

implement and review quality framework CHCMGT006 Coordinate client directed services CHCMGT002 Manage partnership agreements with service providers If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-CPPSEC2101 Apply effective communication skills to maintain security NUR Units of competency BSBESB301 Investigate* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.