Learning and Assessment Kit-BSBOPS305 Process customer complaints AUR ethics and privacy in an

ethics and privacy in an ICT environment ICTICT419 Work effectively in the digital media industry Elective Units ICTPRG527 Apply intermediate object-oriented language skills Group A ICTPRG301 Apply introductory programming techniques Group A ICTPRG415 Apply skills in object-oriented design Group A ICTPRG430 Apply introductory object-oriented language skills Group A BSBCRT401 Articulate

literacy and numeracy skills Electives TAELLN805 Design and conduct pre-training assessment of adult language

The kit is designed to cover all units requirements with a range of appropriate assessment methods

Core units BSBSUS211 Participate in sustainable work practices BSBTEC202 Use digital technologies to communicate in a work environment BSBWHS211 Contribute to the health and safety of self and others ICTICT213 Use computer operating systems and hardware ICTICT214 Operate application software packages ICTICT215 Operate digital media technology packages Elective units ICTICT207 Integrate commercial computing packages

CPCCCM2010B Work safely at heights

Learning and Assessment Kit-BSBOPS305 Process customer complaints AUR ethics and privacy in anOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to