SCORM Compliant Package-AURLTD004 Diagnose and repair light vehicle steering systems MSM aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency ICTTEN410 Locate

facilitate and review all aspects of case management CHCCSM004 Coordinate complex case requirements CHCCCS004 Assess co-existing needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

engineering or related environment MSS402051A Apply quality standards MSAENV272B Participate in environmentally sustainable work practices Elective units MEM23004A Apply technical mathematics MEM23063A Select and test mechanical engineering materials MEM23109A Apply engineering mechanic principles MEM24012C Apply metallurgy principles MEM30007A Select common engineering materials MSATCM401A Prepare and examine metallographic samples MSATCM402A Monitor and test sands

build and test a network server ICTNWK506 Configure

SCORM Compliant Package-AURLTD004 Diagnose and repair light vehicle steering systems MSM aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.