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Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict If you require RPL Kits with comprehensive benchmarking
match and process receipts BSBWOR301 Organise personal work priorities and development BSBITU306 Design and produce business documents BSBITU304 Produce spreadsheets FNSACC304 Conduct business activities using a computerised accounting system FNSACC312 Administer subsidiary accounts and ledgers FNSACC407 Produce job costing information If you require RPL Kits with comprehensive benchmarking
Core units CHCCCS006 Facilitate individual service planning and delivery CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCMHS007 Work effectively in trauma informed care CHCPRT025 Identify and report children and young people at risk CHCPRT027 Work collaboratively to maintain an environment safe for children and young people CHCPRT029 Work within a practice framework CHCPRT034 Work with children and young people with complex trauma and attachment issues and needs HLTWHS001 Participate in workplace health and safety Elective units CHCPRT033 Provide support to children and youth in out-of-home care CHCCCS009 Facilitate responsible behaviour CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS016 Respond to client needs CHCDEV004 Confirm developmental status If you require RPL Kits with comprehensive benchmarking
Units of competency MSS015026 Develop strategic sustainability plans MSS015027 Implement sustainability plans MSS015024 Develop required sustainability reports MSS015025 Develop a business case for sustainability improvements MSS015020 Facilitate an energy audit If you require RPL Kits with comprehensive benchmarking
Units of competency ICPPRN4970 Work with digital information ICPSUP2810 Use computer systems in the printing and graphic arts sectors ICPPRN3850 Apply software applications to digital production If you require RPL Kits with comprehensive benchmarking
Unit Knowledge Guide-FWPCOT5207 Implement sustainability in the workplace MSL Units of competency SITXCCS007 EnhanceOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner
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