Self-Study Guide-BSBCRT611 Apply critical thinking for complex problem solving CRICOS Policies and Procedures Core units BSBINS301 Develop and

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication If you require RPL Kits with comprehensive benchmarking

analyse and interpret threat data If you require RPL Kits with comprehensive benchmarking

Core units TAEDEL801 Evaluate

Units of competency ICTICT429 Determine and confirm client business requirements ICTSAS445 Configure and troubleshoot operating system software ICTICT445 Connect and configure devices and hardware components ICTSAS446 Fault find and troubleshoot ICT equipment

Units of competency RIIWHS302E Implement traffic management plans RIIWHS201E Work safely and follow WHS policies and procedures RIIRIS301E Apply risk management processes RIIWHS303 Position

Self-Study Guide-BSBCRT611 Apply critical thinking for complex problem solving CRICOS Policies and Procedures Core units BSBINS301 Develop andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the