SCORM Compliant Package-AURETR032 Diagnose and repair automotive electrical systems Discount aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

negotiate and refine a design brief BSBCMM401 Make a presentation BSBPMG522 Undertake project work BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations BSBWRT401 Write complex documents If you require RPL Kits with comprehensive benchmarking

Core units BSBWOR203 Work effectively with others SITHFAB002 Provide responsible service of alcohol SITHIND002 Source and use information on the hospitality industry SITHIND004 Work effectively in hospitality service SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXFIN001 Process financial transactions SITXFIN003 Manage finances within a budget SITXFSA001 Use hygienic practices for food safety SITXHRM001 Coach others in job skills SITXWHS001 Participate in safe work practices Elective units BSBSUS201 Participate in environmentally sustainable work practices Group A SITHFAB005 Prepare and serve espresso coffee Group B SITHFAB010 Prepare and serve cocktails Group B SITHFAB003 Operate a bar Group B SITHFAB014 Provide table service of food and beverage Group B SITHFAB016 Provide advice on food Group B SITXINV001 Receive and store stock Group B SITXINV003 Purchase goods Group B SITHFAB007 Serve food and beverage Group B

Units of competency HLTAHW071 Manage medicines in Aboriginal and/or Torres Strait Islander primary health care HLTRNL002 Provide care and support to a person undergoing renal replacement therapy HLTRNL001 Support a person with chronic kidney disease HLTAHW020 Administer medications * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCEDS039 Work effectively as an Aboriginal and/or Torres Strait Islander education worker CHCEDS038 Communicate with students parents and colleagues in an Aboriginal or Torres Strait Islander language CHCEDS050 Support Aboriginal and/or Torres Strait Islander education * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-AURETR032 Diagnose and repair automotive electrical systems Discount aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.