Learner Guide-PSPGEN151 Facilitate knowledge management RTO Policies and Procedures Units of competency BSBOPS404 Implement

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCPCM204 Recognise plants AHCECR203 Perform basic ecological restoration works AHCFAU202 Recognise fauna * We can develop additional elective units that are not listed on request (Please contact us for further information)

develop and evaluate health promotion and community development programs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Type C Buildings Elective units CPCCBC4003 Select

Core Units CHCADV005 Provide systems advocacy services CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTPOP019 Apply a population health framework HLTPOP020 Work with the community to identify health needs HLTPOP021 Plan a population health project HLTPOP022 Evaluate a population health project HLTPOP023 Build capacity to promote health HLTWHS003 Maintain work health and safety Elective Units CHCAOD001 Work in an alcohol and other drugs context CHCCCS001 Address the needs of people with chronic disease CHCCCS014 Provide brief interventions CHCCCS028 Provide client-centred support to people in crisis CHCCCS038 Facilitate the empowerment of people receiving support CHCCCS040 Support independence and wellbeing CHCCDE019 Work within a community development framework CHCCDE020 Implement participation and engagement strategies CHCCDE023 Develop and deliver community projects

Learner Guide-PSPGEN151 Facilitate knowledge management RTO Policies and Procedures Units of competency BSBOPS404 ImplementOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce