Learner Guide-FNSINC412 Apply and maintain knowledge of financial products and services CUA aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

CPCCCA3006B Erect roof trusses

Units of competency CHCMED002 Facilitate mediation CHCMED003 Consolidate and conclude mediation CHCMED001 Prepare for mediation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTSTE001 Clean and disinfect reusable medical devices HLTSTE002 Inspect and pack reusable medical devices HLTSTE003 Sterilise loads HLTSTE004 Manage sterile stock HLTSTE005 Care for reusable medical devices HLTWHS001 Participate in workplace health and safety HLTWHS005 Conduct manual tasks safely Elective units BSBINS302 Organise workplace information BSBOPS301 Maintain business resources BSBPEF301 Organise personal work priorities HLTSTE006 Chemically disinfect reusable medical devices * We can develop additional elective units that are not listed on request (Please contact us for further information)

privacy and security within the medical environment BSBMED304 Assist in controlling stocks and supplies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-FNSINC412 Apply and maintain knowledge of financial products and services CUA aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce