Learner Guide-SITXCCS008 Develop and manage quality customer service practices Session Plan The kit also includes instructions

The kit also includes instructions regarding evidence-gathering tasks (where applicable)

tasks to be administered to the student

Core units BSBFIA401 Prepare financial reports BSBSMB412 Introduce cloud computing into business operations FNSACC311 Process financial transactions and extract interim reports FNSACC312 Administer subsidiary accounts and ledgers FNSACC408 Work effectively in the accounting and bookkeeping industry FNSACC416 Set up and operate a computerised accounting system FNSTPB401 Complete business activity and instalment activity statements FNSTPB402 Establish and maintain payroll systems Elective Units BSBITU402 Develop and use complex spreadsheets BSBITU306 Design and produce business documents BSBWOR501 Manage personal work priorities and professional development FNSACC313 Perform financial calculations FNSACC407 Produce job costing information Additional electives FNSACC411 Process business tax requirements BSBCUS301 Deliver and monitor a service to customers If you require RPL Kits with comprehensive benchmarking

this practical resource provides:

PowerPoint presentation

Learner Guide-SITXCCS008 Develop and manage quality customer service practices Session Plan The kit also includes instructionsOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce