Self-Study Guide-CUADES201 Follow a design process TLI Core units SIRWSLS004 Optimise customer

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPMG536 Manage project risk BSBWHS513 Lead WHS risk management CPCCBC4001 Apply building codes and standards to the construction process for Class 1 and 10 buildings CPCCBC4053 Apply building codes and standards to the construction process for Class 2 to 9

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SISOSKT003 Use snow craft skills for alpine touring SISOSKT005 Lead skiing activities on intermediate cross country terrain SISOFLD002 Minimise environmental impact SISOBWG003 Bushwalk in extremely difficult tracked and untracked environments SISOPLN005 Interpret weather and environmental conditions for outdoor recreation activities SISOFLD008 Navigate in extremely difficult tracked and untracked environments SISOBWG007 Lead bushwalks in extremely difficult tracked and untracked environments SISOSKT002 Ski on intermediate cross country terrain SISOPLN004 Identify hazards

fillers and bleach * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-CUADES201 Follow a design process TLI Core units SIRWSLS004 Optimise customerOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the