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Set Phasers On Stun: And Other True Tales Of Design, Technology, And Human Error,New Stephanie Madrigal Illustrated Are Projects For SantaA Disturbing Share Of Technological Disasters Are Caused By Incompatibilities Between The Way Things Are Designed And The Way People Actually Perceive, Think, And Act. Structurally Sound Aircraft Plummet To The Earth, Supertankers Run Aground In Calm Weather, And The Machines Of Medical Science Maim Unsuspecting Patients All Because Designers Sometimes Fail To Reflect The Characteristics Of The User In Their Designs. Designers And The Public Alike Are