Healthcare Customer Service Revolution: The Growing Impact Of Managed Care On Patient Satisfaction,Used Alford O.P. A University Investigating Committee Declares

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Healthcare Customer Service Revolution: The Growing Impact Of Managed Care On Patient Satisfaction,Used Alford O.P. A University Investigating Committee DeclaresIn The Summer Of 1995, A Group Of Representatives Of Some Of The Country'S Largest Employers And Purchasers Of Health Insurance Agreed To Pursue A Fundamental Shift In Emphasis In The Nation'S Managed Healthcare Systems: Now That Costs Have Begun To Be Controlled, They Want The Primary Focus To Be Placed On Measuring The Quality Of Care. This Broadbased Agreement Was Reached At Jackson Hole, Wyoming, By 30 Officials Of Federal, State, And Local