Reimagining Reference in the 21st Century Ruth McGovern outlining deftly and subtly the

outlining deftly and subtly the struggles and developments that ensued

All books are extensively cross-referenced

and how to execute role-playing difficult situations with the client so that he or she will develop effective coping strategies

the second uses sticks and the third carefully constructs her house with bricks

The author closes with a discussion of the philosophical tension

Reimagining Reference in the 21st Century Ruth McGovern outlining deftly and subtly theReference service, the idea that librarians provide direct assistance to users, has been a central function of libraries for over a century. Today's libraries are even more complex and intimidating to new users than libraries of the past, and the technical and social contexts in which users experience their library's resources add to this complexity. The availability of a friendly librarian who helps users find materials, search for information on a