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the Emmy Award-winning American actress best known for her portrayal of Katherine Chancellor on the daytime soap opera The Young and the Restless
Author Lena Sisco
author of Icons of Evolution
she leaves town for the weekend to clear her head and maybe find a man who'll help her forget her infatuation
Facing this truth
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Educational Resources the Emmy Award-winning American actressForeword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower
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