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How to tie performance measures and metrics to the budget and strategic plan
Though they bring numerous social
Long-term planning is often one of the most complex processes a local government must carry out
the successful strikes in California earlier this year suggest that this may be changing
new personalities
Here to Help: Improving Your Government's Customer Service IA8dCPty99heGatQDzDKEA2 How to tie performance measuresWhile we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices. In this webinar, you'll join a panel of ICMA members as they explore some of the
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