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Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service AUTH-5885380 abbreviated process casesAre you endlessly trying to improve your employees' customer service skills, but getting so so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly
